New · Quick Feedback
One link. Every conversation.
Put a rating link in your email signature, your WhatsApp replies, or a text. Each click opens a fresh survey that can only be answered once.
Open surveyrauyu.online/r/cafe-lune
Hear every customer, where service happens.
Collect feedback on kiosks, QR codes, email, and WhatsApp. When a score is low, the right manager gets a ticket and a deadline, so it's fixed the same day.
- Works offline
- Asks in your customers' language
- Live within days
How was our service?
* Required
Question 1 of 20%
Try it. Tap an emoji on the screen.
Listen everywhere.
Meet customers wherever service happens, and bring every answer into one place your team checks every morning.
Feedback at the counter
Turn any tablet into a kiosk. Customers tap an animated emoji the moment they feel it. It keeps working offline.
One thoughtful follow-up
A branded rating request after every visit. One tap opens the survey.
A widget, anywhere they are
Embed it on your website or share a public survey page. Zero-code install.
Select survey
Choose what to collect
Market satisfaction5 questions · 2 min
Road safety check4 questions · 1 min
Community services6 questions · 3 min
Current location
Finding your location…
Detecting…
Auto-detected, cannot be changed
Field Surveys. Precise Locations.
Field surveys let your staff collect feedback in person, door to door, at markets, or at any site. The location is set automatically from the phone, so every response is pinned to where it was really collected.
- Auto geo-location detectionEvery response is pinned to where it was collected.
- Quick and easy to fillTap-to-answer questions, done in under a minute.
Every signal, tracked
Kiosk, QR, email, messages, web, and field surveys roll up into one live view. NPS, CSAT, sentiment, and tagged reasons update in real time.
+62
NPS
94%
CSAT
1,284
Responses
Jun 1Jun 10Jun 20Jun 30
Service recovery
Fixed while your guest is still here.
Every low rating becomes a ticket with an owner and a deadline. If it slips, it escalates on its own, and a morning brief keeps it in front of the team until it's closed.
- Owner
- per location
- Deadline
- you set it
- Escalation
- automatic
Resolved tickets double as complaint-handling evidence for Green Globe and ISO 10002 audits.
Ticket #1042 · Hulhumalé branch
Front desk wait
Resolved
Thu 18:42
Guest rates the front desk 2 out of 5
“Waited 40 minutes to check in. Nobody explained why.”
Thu 18:42
Ticket opens for Aishath, front office manager
Due in 24 hours. She gets an email right away.
Fri 18:42
Deadline missed, escalated to Ibrahim, general manager
Nobody has to remember to chase it, even over the weekend.
Sat 06:30
It leads the morning brief
Every manager starts the day with what's still open.
Sat 09:15
Resolved: guest called, late checkout offered
The resolution is recorded as evidence the complaint was handled.
Compliance evidence
Audit evidence, collected as you go.
Question packs tagged to the standards you are audited against. Your auditor gets the report section. You skip the spreadsheet.
- Green Globe A.4
- Travelife C6
Guest, staff, and community questions, each tagged to the criterion it evidences.
Rauyu collects and organises the evidence. Certification stays with your auditor.
Question pack
- Green Globe A.4.3Did the property's environmental practices meet your expectations?
- Green Globe A.4.3How would you rate our efforts to support the local community?
- Travelife C6a · StaffHow would you rate working conditions and communication on the island?
Customer survey report · A.4.2
- Guest satisfaction
- 86%
- Guests rating sustainability work 4+
- 72%
- Complaints resolved on time
- 94%
Reviews & mentions
Your reputation, in one place.
Follow your ratings and reviews across the sites your customers use. Themes are tagged, and replies are drafted for your team to edit and post.
- Booking.com
- Trip.com
- Agoda
- Airbnb
- Tripadvisor
- Trustpilot
Google
“Loved breakfast by the water, but the Wi-Fi in our room kept dropping.”
Food ↑Wi-Fi ↓
Suggested reply · your team edits and posts
Thank you for staying with us. We're glad breakfast was a highlight, and our IT team is fixing the room Wi-Fi this week.
Booking.com
“Staff remembered our names from day one. Spotless rooms.”
Staff ↑Cleanliness ↑
The admin app
Your command center. Go ahead, click around.
CSAT, NPS and volume per location, with performance rankings, busy-hour heatmaps and the reasons behind every score.
app.rauyu.online/ascend/dashboard
Dashboard
Updated just nowFiltersAug 29 - Sep 27
All profiles
Dine-in experience, Takeaway counter, Hotel lobby
NPS64.3
Breakdown
1-5 ratings
13%
24%
39%
428%
556%
1-10 (NPS)
P68%
Pa22%
D10%
Dine-in experience
activeCSAT93.1%▲ 2.4 pts
Responses5.4K▲ 312.0
Breakdown
7% negative84% positive
Takeaway counter
activeCSAT88.6%▼ 1.2 pts
Responses3.9K▼ 120.0
Breakdown
11% negative77% positive
Hotel lobby
activeCSAT95.4%▲ 0.8 pts
Responses3.1K▲ 205.0
Breakdown
4% negative88% positive
Built for every counter.
One platform, set up for the way your industry serves people.
Hotels & resorts
- Kiosks at every outlet that keep working offline
- Surveys on night two, before departure, and after checkout
- Green Globe and Travelife evidence
Clinics & hospitals
- Patient-experience questions from HCAHPS and the NHS Friends and Family Test
- Complaint tickets with an owner and a deadline
- Anonymous by default, with no health details asked
Restaurants & retail
- QR codes on tables, receipts, and bags
- Ratings tied to the staff member who served
- Branch-by-branch comparison
Banks & public services
- A kiosk at every counter
- Questions in your customers' language
- Scheduled reports for management
Every detail, considered.
From the first tap to the last insight, Rauyu makes feedback feel effortless for your customers and your team.
Conversations, not forms.
Customers tap an animated emoji in seconds. No typing, no login. A visual scale everyone understands, in any language.
How was our service?
Tap to rate
Custom emoji packs · animated on kiosk
Surveys that listen back.
Skip logic asks the right follow-up for every answer. Unhappy guests explain what went wrong, happy ones tell you what to keep.
Question 1
How was your visit?
If rating is 2 or lower
Question 2
What went wrong?
Wait timeCleanlinessStaff attitude
Their language, first.
Questions, answers, and thank-you screens appear in your customers' language next to the default copy. Built for bilingual teams.
Englishދިވެހި+ more
How was our service today?
މިއަދު ތިޔަބޭފުންގެ ޚިދުމަތް ކިހިނެއް ހެއްޔެވެ؟
Question · default + local
Excellent
އެންމެ ރަނގަޅު
Good
ރަނގަޅު
Works without Wi-Fi.
Kiosks keep collecting when the network drops. Responses queue on the device and sync the moment it reconnects.
Offline mode
Collecting feedback without a connection
Responses saved on device until sync
Queued responses3
Device statusActive
Emoji packCached
Waiting for network. Auto-sync when back online
Comments, understood.
Comments in other languages are translated for your team, and every comment is tagged by theme, like wait time or cleanliness. The original is kept, and the score never changes.
Original · Russian
Номер был чистым, но заселение заняло сорок минут.
Translated for your team
The room was clean, but check-in took forty minutes.
Cleanliness ↑Wait time ↓
Built for the
whole operation.
Everything around the survey: the people who serve, the reports managers read, and the systems you already run.
Staff recognition
Customers can name who served them, so you see who delights people most.
Stay journeys
Ask on night two, the evening before departure, and after checkout, from your stay list.
Every location
Run one site or a hundred, and compare branches side by side in one view.
Scheduled reports
Branded PDF and CSV reports land in managers' inboxes every week, month, or year.
Custom dashboards
Build your own view with the cards and filters your team cares about.
Roles & permissions
Each manager sees only their locations, devices, and responses.
Developer API
Trigger survey invites from your own systems with secure API keys.
Your brand
Your logo, your colors, and your own emoji on every screen.
Three steps.
One signal.
From the first tap at the counter to the action your team takes next.
Collect
Kiosks, QR codes, links, email, and the web. Branded, fast, and one tap for your customers.
Friendly staffWait timeCleanlinessCheckout speedValue
Understand
Sentiment, themes, and trends surface automatically, so you see what is working and what is not.
Low rating at the front desk
Guest mentioned wait time. Follow-up assigned.
Act
Low scores become tickets with an owner and a deadline, while the moment still matters.
Questions, answered.
Something else on your mind? Ask us when you book your demo.
What hardware do I need?
An Android tablet for each kiosk. QR codes, links, email, and web surveys need no hardware at all.
Does it work without internet?
Yes. Kiosks keep collecting when the connection drops and sync automatically once it is back.
Which languages can customers answer in?
Questions and answers can be translated into your customers' languages, and they choose theirs on the kiosk. Comments written in another language are translated for your team.
How fast can we go live?
Usually within days. Questions, locations, and languages are settings, not custom development.
Can it connect to our other systems?
Yes. Send survey invites from your own systems with an API key, embed surveys on your website, or send a checkout event to trigger a post-visit survey.
Who owns the feedback data?
You do. Rauyu uses it only to run the service. You decide whether to collect names or phone numbers, and you can export everything at any time.
Can we try it before committing?
Yes. Start with a month-to-month pilot at one location, then roll out when you are ready.
How is Rauyu priced?
We quote per location after your demo, once we know how many locations and which features you need.
Book a demo
See Rauyu with your own locations.
Tell us a little about your business. We'll set up a walkthrough built around how you serve customers, usually within one business day.
Ready to hear everycustomer?
Tell us about your locations, and we'll show you Rauyu set up the way you serve customers.